Cisco Cisco Prime Collaboration Assurance 11.5 白皮書

 

 

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You also need to include test phones and test probes in an XML file. Test phones are the phones that actually 

perform the phone functionality (call, call forward, call conferencing, call park, and call hold). Test probes are the 

other phones that participate in the phone tests. 

For instance, the call conference test would be: 

● 

Place a call from phone A to phone B 

● 

From phone A, conference to phone C 

You should define phone A as a test phone and phones B and C as test probes in XML. 

The call-forward test would be: 

● 

Place a call from phone A to phone B 

● 

Forward the call to phone C by way of phone B 

● 

Verify that the call is received by phone C 

Then, in your XML test file, define phone A as a test phone, and define phones B and C as test probes. 

No events or alerts are generated when a component of a batch test fails. You must use the Batch Test Results 

report to see the results of a batch test. A new Batch Test Results report is generated every 24 hours for each 

batch test. The Batch Test Results report provides any error message for the individual tests that are a part of the 

batch test, and this might help you resolve the batch test failure. 

● 

When the erro

r message displayed is “Unable to create provider - Connection refused: connect”: Make sure 

that Cisco Unified Communications Manager CTI service is activated and the JTAPI user is created on 

Cisco Unified Communications Manager. 

● 

When the error message dis

played is “Unable to create provider - bad login or password”: Make sure that 

you include the same JTAPI user/password you have defined on Cisco Unified Communications Manager in 

the XML file. 

● 

When the error message displayed is “Invalid phone address XXXX for the CCM XXXX”: Make sure that 

test phones and test probes are associated with the JTAPI user in the Cisco Unified Communications 

Manager configuration. 

● 

When the error message displayed is “Address XXXX is not in provider’s domain”: Make sure that test 

phones and test probes are in your phone inventory. Run the phone inventory collection to bring newly 

added phones to the Cisco Prime Collaboration Assurance inventory. 

● 

When the error message displayed is “The test did not complete in the stipulated 30 seconds”: Make sure 

no other synthetic test is run on the same test phones and test probes. It is also recommended that you run 

the individual test manually if you expect the test to be successful.