Cisco Cisco IP Contact Center Release 4.6.1 用户指南

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Peripheral, Route, and Routing Client Reports

routes08: Route Real Time All Fields Report

The number of calls to the route abandoned within the ICM service level 

threshold during the current half-hour interval. 
Derived from: Route_Real_Time.ServiceLevelAbandHalf 

The number of calls abandoned within the ICM service level threshold during 

the current five-minute interval. 
Derived from: Route_Real_Time.ServiceLevelAbandTo5 

The number of calls to the route abandoned within the ICM service level 

threshold since midnight.
Derived from: Route_Real_Time.ServiceLevelAbandToday 

The number of calls to the route answered within the ICM service level 

threshold during the current half-hour interval. 
Derived from: Route_Real_Time.ServiceLevelCallsHalf 

The number of calls to the route that have had a service level event during the 

current half-hour interval. 
Derived from: Route_Real_Time.ServiceLevelCallsOfferedHalf 

The number of calls to the route that have been either answered or abandoned 

during the current five-minute interval.
Derived from: Route_Real_Time.ServiceLevelCallsOfferedTo5 

The number of calls to the route that have had a service level event since 

midnight. 
Derived from: Route_Real_Time.ServiceLevelCallsOfferedToday 

The number of calls to the route currently in queue for longer than the service 

level threshold. 
Derived from: Route_Real_Time.ServiceLevelCallsQHeld 

The number of calls to the route answered within the ICM service level 

threshold during the current five-minute interval.
Derived from: Route_Real_Time.ServiceLevelCallsTo5