Cisco Cisco IP Contact Center Release 4.6.1 用户指南

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Peripheral, Route, and Routing Client Reports

routes08: Route Real Time All Fields Report

The number of calls to the route answered within the ICM service level 

threshold since midnight. 
Derived from: Route_Real_Time.ServiceLevelCallsToday 

ICM service level for the route during the current half-hour interval. 
Derived from: Route_Real_Time.ServiceLevelHalf 

ICM service level for the route during the current five-minute interval. 
Derived from: Route_Real_Time.ServiceLevelTo5 

ICM service level for the route since midnight. The ICM software uses the 

same type of calculation as specified for the service associated with the route. 
Derived from: Route_Real_Time.ServiceLevelToday 

The total talk time in seconds for calls to the route ending during the current 

half-hour interval.
Derived from: Route_Real_Time.TalkTimeHalf 

The total talk time in seconds for calls to the route ending during the current 

five-minute interval. 
Derived from: Route_Real_Time.TalkTimeTo5 

The total talk time in seconds for calls to the route ending since midnight. 
Derived from: Route_Real_Time.TalkTimeToday 

The total hold time in seconds for calls to the route ending during the current 

five-minute interval.
Derived from: Route_Real_Time.HoldTimeTo5 

The total hold time in seconds for calls to the route ending during the current 

half-hour interval. 
Derived from: Route_Real_Time.HoldTimeHalf