Cisco Cisco IP Contact Center Release 4.6.1 用户指南

WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions

Agent By Team Reports

2      IPCC Agent Report Templates

IPCC and/or ICM historical 

table

Agent state summary for each 

agent within the selected 
team(s), organized by the 
selected half hour(s).

IPCC and/or ICM historical 

table

Agent state summary for each 

agent within the selected 
team(s), organized by the 
selected day(s).

IPCC and/or ICM historical 

table

Agent half-hour activity and 

performance for all the 

agents in the selected 

team(s) during the selected 

half-hour interval(s).

IPCC and/or ICM historical 

table

Agent daily activity and 

performance for all the 

agents in the selected 

team(s) during the selected 

day interval(s).

IPCC and/or ICM historical 

table

All the report data available 

from he Agent_Skill_Group_ 

Half_ Hour table, organized 

by agent team and then by 

agent within the team. 

This report is for online viewing 
or for exporting to Excel. It is 
not formatted for printing.

IPCC and/or ICM real-time 

table

All the report data available from 

the Agent_Real_Time table, 
organized by agent team and 
then by agent within the team. 
This report is for online viewing 
or for exporting to Excel. It is 
not formatted for printing.

IPCC and/or ICM real-time 

table

Table showing the skill groups 

assigned to the agents for a 
given team.

IPCC and/or ICM real-time 

table

A table summary of the number 

of agents in various real-time 
states.