Cisco Cisco IP Contact Center Release 4.6.1 用户指南

WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions

Agent By Team Reports

2      IPCC Agent Report Templates

The name of the agent team.

Derived from: Agent_Team.EnterpriseName

The agent team's primary supervisor. 

Derived from: Person.LastName + ' ' + Person.FirstName

The skill group into which the agent is logged.

Derived from: Skill_Group.EnterpriseName

The agent's last name and first name.

Derived from: Person.LastName + ' ' + Person.FirstName