Cisco Cisco IP Contact Center Release 4.6.1 用户指南

WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions

Outbound Option Historical Reports

8 Outbound Option (Blended Agent) Reports

Dialer_Half_Hour.NoDialToneDetectDetectToHalf +
Dialer_Half_Hour.FaxDetectDetectToHalf +
Dialer_Half_Hour.NetworkAnsMachineDetectDetectToHalf +
Dialer_Half_Hour.AnsweringMachineDetectToHalf +
Dialer_Half_Hour.SITToneDetectDetectToHalf +
Dialer_Half_Hour.AgentRejectedDetectToHalf +
Dialer_Half_Hour.AgentClosedDetectToHalf +
Dialer_Half_Hour.WrongNumberCountToHalf +
Dialer_Half_Hour.CustomerNotHomeCountToHalf +
Dialer_Half_Hour.CallbackCountToHalf
+Dialer_Half_Hour.PersonalCallbackCountToHalf +
Dialer_Half_Hour.CancelledDetectDetectToHalf +
Dialer_Half_Hour.AbandonDetectDetectToHalf +
Dialer_Half_Hour.AbandonToIVRDetectToHalf +
Dialer_Half_Hour.CustomerAbandonDetectDetectToHalf

Requested Personal Callback

The number of call-back contacts scheduled.

Derived from: Dialer_Half_Hour.PersonalCallBackCount

Requested Callback

The number of call-back contacts.

Derived from: Dialer_Half_Hour.CallBackCount

Voice

The number of contacts for which a voice was detected in the half hour interval.

Derived from: Dialer_Half_Hour.VoiceDetectToHalf

Busy

The number of contacts for which busy signals were detected in the half hour interval.

Derived from: Dialer_Half_Hour.BusyDetectToHalf

No Answer

The number of contacts which were not answered in the half hour interval.

Derived from: Dialer_Half_Hour.NoAnswerDetectToHalf

No Ringback

The number of contacts in the half hour interval that did not detect a ring back.

Derived from: Dialer_Half_Hour.NoRingBackDetectToHalf

No Dialtone

The number of contacts in the half hour interval that did not detect a dial tone.

Derived from: Dialer_Half_Hour.NoDialToneDetectToHalf

Fax

The number of contacts in the half hour interval that detected a fax.

Derived from: Dialer_Half_Hour.FaxDetectDetectToHalf