Cisco Cisco IP Contact Center Release 4.6.1 用户指南
Outbound Option Historical Reports
8 Outbound Option (Blended Agent) Reports
8-
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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions
Network IVR
The number of contacts in the half hour interval that detected a network answering
machine.
machine.
Derived from: Dialer_Half_Hour.NetworkAnsMachineDetectToHalf
Answering Machine
The number of contacts in the half hour interval that detected an answering machine.
Derived from: Dialer_Half_Hour.AnsweringMachineDetectToHalf
SIT Tone
The number of contacts in the half hour interval that detected a special information
tone (SIT).
tone (SIT).
Derived from: Dialer_Half_Hour.SITToneDetectToHalf
Agent Rejected
The number of preview/callback contacts in the half hour interval that were rejected by
the agent. These customers will not be dialed.
the agent. These customers will not be dialed.
Derived from: Dialer_Half_Hour.AgentRejectedDetectToHalf
Agent Closed
The number of preview/callback contacts that were rejected by the agent (these
customers will not be dialed).
customers will not be dialed).
Derived from: Dialer_Half_Hour.AgentClosedDetectToHalf
Customer Not Home
The number of contacts in a half-hour interval where the party answering the phone
was not the customer.
was not the customer.
Derived from: Campaign_Query_Rule_Real_Time.CustomerNotHomeCount
Wrong Number
The number of contacts in a half-hour interval where the party answering the phone
indicated the customer didn’t live there.
indicated the customer didn’t live there.
Derived from: Campaign_Query_Rule_Real_Time.WrongNumberCount
Canceled
The number of contacts in the half hour interval where the dialer canceled a ringing
customer call
customer call
Derived from: Dialer_Half_Hour.CancelledDetectToHalf
Dialer Abandon
The number of contacts in the half hour interval abandoned by the dialer.
Derived from: Dialer_Half_Hour.AbandonDetectToHalf