Cisco Cisco Computer Telephony Integration OS 8.5 开发者指南
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CTI OS Developer’s Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 5 CTI OS ActiveX Controls
CTI OS ActiveX Control Descriptions
Figure 5-16
The Conference Init Dialog
This dialog is similar to the Make Call dialog. It allows you to initiate a consultative Conference (Conf
Init) or to place a Single Step Conference call.
Init) or to place a Single Step Conference call.
Enter the number you wish to dial by either typing it into the text box labeled Number to Dial or by
clicks on the displayed keypad. Once the number is entered you can click on Conf Init to place a
consultative conference call or Single Step to initiate a single step conference. This will close this
dialog. If you choose to place a consultative call, the conference button will change to Conference
Complete. You must click this button to complete the conference after talking to the consult agent.
clicks on the displayed keypad. Once the number is entered you can click on Conf Init to place a
consultative conference call or Single Step to initiate a single step conference. This will close this
dialog. If you choose to place a consultative call, the conference button will change to Conference
Complete. You must click this button to complete the conference after talking to the consult agent.
The conference dialog also has a Mute Tones section that allows you to suppress audio output of
selected or all tones.
selected or all tones.
The More button brings up an additional section of the dialog displaying all CallVariables along with
any values set in the original call. The agent may double click on the appropriate line in the Value column
to change or add values to send along with the consult call (see
any values set in the original call. The agent may double click on the appropriate line in the Value column
to change or add values to send along with the consult call (see
Figure 5-17
Expanded Dialog