Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) 安装指南

After you successfully restore the backed up data on the first node, you must 
perform the JTAPI and Data Resync activity using the web interface of the 
Unified CCX Administration. This activity should be performed before you 
proceed with the Add to cluster operation.

For a two-node setup, both the nodes in the cluster must be running the same 
release / version of Unified CCX to perform the upgrade successfully.

Installing the second node and then adding it to the cluster must be done 
during off peak hours to avoid possible call drops during the formation of a 
cluster.

Perform the Add to Cluster operation only after you have completely restored 
and upgraded the first node in a two-node setup.

Delete the migrated Cisco Tool for Auto-Registered Phone Support (TAPS) 
component from the recently upgraded Unified CCX 8.0(1) server to avoid 
data conflicts. After a successful upgrade, you must download the TAPS from 
the upgraded Unified CM server again and re-upload this component to the 
Unified CCX 8.0(1) server.

For Unified CCX 8.0(x), prompt file names are case-sensitive. Ensure that the 
prompt file names in the system exactly match the prompt file names used in 
scripts. You can complete this task before or after the upgrade. You can 
update the names in the scripts or in the system.

This section describes how to prepare for upgrade and perform the entire upgrade 
process on CRS 5.x or Unified CCX 7.x servers in order to move to Unified CCX, 
Release 8.0(1). As stated earlier, the entire upgrade process is carried out in 
following three phases: