Cisco Cisco Agent Desktop 8.5 用户指南
Cisco Supervisor Desktop User’s Guide 6.0(2)
6
10-July-07
About This Document
Intended Audience
This document is written for contact center supervisors who use Supervisor
Desktop on their computers.
Desktop on their computers.
Conventions
In this document, terminology and typographic conventions are as follows:
Terminology
■
The word enter means to press the sequence of keys specified. For
example, an instruction to enter the letter “y” is shown as
example, an instruction to enter the letter “y” is shown as
Enter y to continue.
■
The word click means to use your mouse to execute the action
represented by a button. For example, an instruction to click the Next
button is shown as
represented by a button. For example, an instruction to click the Next
button is shown as
Click Next.
■
The words check and uncheck mean to activate or deactivate a check box.
For example, an instruction to deactivate the Dial Number as Entered
check box is shown as
For example, an instruction to deactivate the Dial Number as Entered
check box is shown as
Uncheck the Dial Number as Entered check box.
■
The word choose means to pick an option from a menu or submenu. For
example, an instruction to choose the Desktop option from a series of
submenus is shown as
example, an instruction to choose the Desktop option from a series of
submenus is shown as
Choose Start > Programs > Cisco > Desktop.
■
The word select means to mark text or other elements to be copied or cut.
For example, an instruction to select text is shown as
For example, an instruction to select text is shown as
Select an entry from the list to edit.
■
Simultaneous keystrokes (as when you hold down the first key, then press
the second and third keys) are represented as a series of bolded key
names joined by dashes. For example, an instruction to press and hold the
Alt key while pressing the letter “d” is shown as
the second and third keys) are represented as a series of bolded key
names joined by dashes. For example, an instruction to press and hold the
Alt key while pressing the letter “d” is shown as
Press Alt–d.
■
Function keys are represented by the letter F followed by the function key
number. For example, an instruction to press function key 3 is shown as
number. For example, an instruction to press function key 3 is shown as
Press F3.