Cisco Cisco Administrative Workstation 用户指南

There are three reports related to application gateways that report on such data as the number
of query requests issued to a host system and the delay involved in making queries. See

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Before you can use these nodes in a script, you must first configure the gateways. The application
gateway requires connection information to communicate with the external application. You
perform this task using the Configuration Manager.

You use the Configuration Manager to configure connection information to communicate with
an Application Gateway.

Within the Configuration Manager, select Tools > List Tools > Application Gateway List.

Reporting on Routes and Routing Clients

A route is a value that a routing script returns. This value maps to a service and specific target
at a peripheral. It represents the destination for a call and the type of service to be offered to the
caller.

Unified ICM converts the route to a label and sends the label to the routing client. The routing
client then delivers the call to a specific trunk group and DNIS. The peripheral is responsible
for recognizing the trunk group and DNIS and delivering the call to the appropriate target.

A routing client is an entity that sends routing requests to Unified ICM software, seeking a
destination (route)for a call. A routing client typically corresponds to a subsystem within an
interexchange carrier or to a peripheral (ACD, VRU, PBX) that is performing Post-Routing.

You can report on many types of call statistics for routes, such as the number of calls in progress,
calls in queue, or calls handled (either in real-time or over a specified period of time).

See 

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To configure routes, use the Configuration Manager’s Route Bulk tool to create multiple routes.
To create individual routes, use the Configuration Manager’s explorer tool appropriate for the
route target.

To configure routing clients, from the Configuration Manager menu, select Tools > Explorer
Tools > NIC. Click the Routing Client tab.

Reporting on Trunks and Trunk Groups

Every peripheral has one or more associated trunk groups, with each trunk group containing
one or more physical trunks.

Reporting Guide for Cisco Unified ICM Enterprise & Hosted Release 7.2(1)