Cisco Cisco Administrative Workstation 用户指南

You configure trunks and trunk groups with the Configuration Manager.

Note: Not all ACDs support trunk configuration. If your ACD does, make sure the PG is
accurately configured in Configuration Manager. For the ICM software to properly monitor
ACD calls, all individual trunks and their corresponding Trunk Group assignments must be
configured in the ICM database.

WebView groups templates for trunk reports into two subcategories:

•

Network trunk groups—a group of trunks organized to reflect the routing client's view of
trunks

•

Peripheral trunk groups—a collection of trunks associated with a single peripheral.

You can report on data such as the number of trunks in service, number of trunks idle, and the
time during which all trunks in a trunk group were simultaneously busy (All Trunks Busy).

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Reporting Guide for Cisco Unified ICM Enterprise & Hosted Release 7.2(1)