Cisco Cisco IP Contact Center Release 4.6.1 用户指南

! What arguments will the template require to retrieve data?

WebView users are prompted to specify certain data retrieval parameters when 
launching a report template:

Real-time reports always provide one argument—a list of IDs that represent 
the entities listed in your report.

Historical reports always provide three arguments—a list of IDs, and start and 
end dates and times that specify the period of time represented in your report.

! What computed fields, if any, will the template include? 

Your template can include computed columns that reflect calculations based on the 
values of two more database columns. Computed columns can be created at two 
points in the template creation process: when creating the template’s SQL 
statement (in the SQL Select Painter), or when designing the template’s layout (in 
the Report Painter).

! What presentation format will the template use, graph or grid?

ICM templates can use either a grid (text) or graph (graphical) presentation 
format.

! Will a modified version of an existing template suit your needs?

You can edit an existing template and save it under a different name, thus creating 
a new template from an existing one. Instructions for modifying existing templates 
are described in