Cisco Cisco IP Contact Center Release 4.6.1 用户指南
C H A P T E R
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Cisco ICM Software Custom Screen Builder Guide
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Creating a New Report Template
This chapter describes the steps required to create a new report template. Except where
specified, these steps are common to both real-time and historical reports. Creating a
template involves these steps:
specified, these steps are common to both real-time and historical reports. Creating a
template involves these steps:
Note
If this is your first new template, be sure to first review the information in
In particular, review the
information in the "
" section.
Step 1: Select the Template Database
The first step in creating a new report template is to specify which ICM database the
template will use.
template will use.
About ICM Databases
The ICM database you choose for your template will depend on whether you are
creating a real-time or historical report:
creating a real-time or historical report:
•
Real-time report templates must use the Admin Workstation local database.
•
Historical report templates must use the ICM central database or, optionally, the
ICM distributor database.
ICM distributor database.