IDS GeoRadar Srl SRS-FW400 用户手册
IDS Ingegneria Dei Sistemi S.p.A.
Protocol: MN/2009/030 - Rev. 1.2
Safe Rail System Data Acquisition Software
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6.
ON LINE ASSISTANCE
6.1
Remote assistance using Webex Support Center
Webex Sup p ort Center is a service that allows the activation of a two host session,
makin g an ap p lication, or the desktop available to the other user or letting y ou
cap ture another remote desktop .
makin g an ap p lication, or the desktop available to the other user or letting y ou
cap ture another remote desktop .
It can be used to p erform web conferences and p resentations.
It is easy to use thanks to its simp le and intuitive interface.
Since there are no f irewalls or other typ es of network configur ations, it is a fast
and secure means of reachin g any client host in any p art of the world. In fact, the
client only has to accep t to download a small p lu g used to p ermit the service
authentication and functionin g.
and secure means of reachin g any client host in any p art of the world. In fact, the
client only has to accep t to download a small p lu g used to p ermit the service
authentication and functionin g.
6.1.1
How to use the Webex service
You will receiv e an email from ID S Customer Care containin g a link to the
supp ort session (see Fig. 6-1).
supp ort session (see Fig. 6-1).
Fig. 6-1 – Mail sent by IDS to the client