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Troubleshooting

3-1

This chapter provides information about troubleshooting your NETGEAR RangeMax™ NEXT 
Wireless PCI Adapter WN311B. After each problem description, instructions are given to help you 
diagnose and solve the problem. For information about connecting to wireless networks and the 
Internet, see 

Also, for problems with accessing network resources, the Windows software might not be installed 
and configured properly on your computers. Please refer to the link to 

.

The LED is not lit.

The WN311B is 
installed in the PCI 
slot properly or the 
WN311B software is 
not loaded. 

Remove and reinstall the WN311B.
Check the Windows device manager to see if the WN311B is 
recognized and enabled. Reload the WN311B software, if 
necessary.
Try to install the WN311B in a different PCI slot in your 
computer if one is available.

The wireless LED 
blinks and cannot 
connect to an 
access point. 

The WN311B is 
attempting to connect 
to an access point, but 
cannot connect. 

The access point may not be powered on. Or, the access point 
and the WN311B are not configured with the same wireless 
parameters. Check the SSID and WEP settings.

I can connect to an 
access point, but I 
cannot connect to 
other computers on 
the network or the 
Internet.

This could be a 
physical layer problem 
or a network 
configuration problem.

Check to make sure that the access point is physically 
connected to the Ethernet network.
Make sure that the IP addresses and the Windows networking 
parameters are all configured correctly.
Restart the cable or DSL modem, router, access point, and 
notebook PC.