Netgear 06100041 用户手册

Troubleshooting

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The easiest way is to click the system tray icon to open the WN311B Smart Wizard. Then check 
the IP address in the About page.

The access point is available and there is good signal strength. There are a few possibilities:

•

If the access point (AP) is WPA-PSK protected, you will need the correct WPA-PSK 
passphrase. Otherwise, the WN311B will still be connected to the previous access point and 
you will not be able to change to the WPA-PSK access point.

•

If the access point is WEP protected (either 64 or 128 bit encryption), you will be prompted to 
enter the WEP encryption security information.

You probably upgraded your WN311B software and did not reboot your system. 

To get an IP address assigned, you can either restart your computer or choose another access point 
to connect to. If there are no additional access points for you to choose from, restart your system 
and connect to your desired access point again. 

If you see two WG511 icons in the System Tray at the bottom right corner of the screen, you have 
an older software version installed on your system and it needs to be removed. See 

.

Some WN311B XP users will experience inability to connect to the Internet, dropped wireless 
connections, or both after applying the Windows HotFix #Q815485 from the Windows XP Update 
Service.

Note: It does not usually help to shut down the Smart Wizard or disable/enable the card.