Netgear 10400149 用户手册

7-6

Troubleshooting

•

You might need to force your cable or DSL modem to recognize your new router by restarting 
your network, in the sequence described in the On Networks Wireless Router Setup Manual.

•

Your service provider might require a login. Ask your service provider whether they require a 
PPP over Ethernet (PPPoE) login (see 

).

•

You might have incorrectly set the service name, user name or password. Review your router’s 
Basic Settings screen.

•

Your service provider might check for your computer's host name. Assign the computer Host 
Name of your ISP account to the WiFi router on the Basic Settings screen.

•

Your service provider might only allow one Ethernet MAC address to connect to the Internet, 
and check for your computer’s MAC address. If this is the case:

–

Inform your service provider that you have bought a new network device, and ask them to 
use the WiFi router’s MAC address, or 

–

Configure your router to spoof your computer’s MAC address. On the Basic Settings 
screen in the Router MAC Address section, select “Use this Computer’s MAC Address” 
and click Apply. Then restart your network in the correct sequence (see the On Networks 
Wireless Router Setup Manual for instructions).

If you are using PPPoE, try troubleshooting your Internet connection.

To troubleshoot a PPPoE connection:

1. Log in to the WiFi router.

2. Select Router Status under Maintenance on the main menu.

3. Click Connection Status. If all of the steps indicate “OK,” then your PPPoE connection is up 

and working.

If any of the steps indicate “Failed,” you can attempt to reconnect by clicking Connect. The 
WiFi router will continue to attempt to connect indefinitely.

If you cannot connect after several minutes, you might be using an incorrect service name, 
user name, or password. There also might be a provisioning problem with your ISP.

Note: Unless you connect manually, the WiFi router will not authenticate using 

PPPoE until data is transmitted to the network.