Philips WP3811 用户手册

If you need service or information or if you have a problem, please visit 

the Philips website at www.philips.com or contact the Philips Consumer 

Care Centre in your country (you find its phone number in the 

worldwide guarantee leaflet). If there is no Consumer Care Centre in 

your country, go to your local Philips dealer.

This chapter summarises the most common problems you could 

encounter with the water purifier. If you are unable to solve the problem 

with the information below, contact the Consumer Care Centre in your 

country. 

Question

Answer

Why does water 

leak from 

the attachment nut?

Perhaps you have not installed the water 

purifier properly. Reinstall the water purifier 

according to the instructions in this user manual.
Perhaps the attachment nut or the tap-

mounting adapter is damaged. Contact an 

authorised Philips service centre.
Perhaps the tap water pressure is higher than 

specified.
You may need to wind some Teflon tape around 

the thread of the adapter.

Why is the water 

flow weak at 

the unfiltered 

setting?

Perhaps the stainless steel screen under the 

rubber washer inside the water purifier housing 

is clogged. Clean it with a toothbrush and rinse 

it.

Why is the water 

flow is weak at the 

filtered setting?

Perhaps the filter cartridge is clogged. Replace 

the filter cartridge.

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