Xerox 701P47393 用户手册

3. Click [Submit].

Your request is placed in a queue.Your queue displays in the 
eCare Support dialog window.

When Xerox Support responds to queue, a two-way dynamic 
chat window opens. Use this chat window for an instant, text 
based conversation with Xerox Support.

If Xerox Support wants to view your desktop, you will receive a 
Invite Observe or Invite Control request in the chat window.

•

If Xerox Support needs to control your mouse and desktop, 
you will receive a Invite Control message. You may either 
accept or reject this invitation. 

Invite Control enables Xerox Support to direct you to 
specific screen or menu locations or to directly resolve 
operational issues.

•

If Xerox Support wants to share your desktop with view-
only rights, you will receive an Invite Observe message. 
You may also accept or reject this invitation.

Invite Observe enables Xerox Support to remotely 
present training demonstrations.

When you want to communicate with Xerox Support without 
enabling desktop sharing, you may send Xerox an email message 
from the Remote Services Home page.

To send a message to Xerox Support:

1. Click [Contact Information] to view the information; Customer 

Address, FreeFlow Print Server Version, Print Engine Serial 
Number, Host ID, and IP Address. Then click [Contact Xerox] 
to open an automatically addressed email message you can 
send to Xerox Support.

2. Enter a description of your issue into the Subject field.

3. Enter your text message.

4. Click [Send]. 

Or, if you want to close the message window without sending 
the message, click [Close Window].