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Appendix C
Troubleshooting and Common Questions
C-6
ni.com
Common Questions
How can I determine which type of serial hardware I have installed?
1.
Select Start»Settings»Control Panel and double-click on the 
System icon.
2.
Click on the Device Manager tab and click on the View devices by 
type
 button.
3.
Double-click on the Ports (COM & LPT) icon to display a list of 
installed ports.
How can I determine which version of the NI-Serial software I have 
installed?
The Read Me file gives the version of the software. To open the file, select 
Start»Programs»National Instruments Serial»Read Me.
What do I do if the diagnostic test fails with an error?
Refer to the 
 section earlier in this 
appendix.
How can I determine which port is associated with COMx?
To determine which physical port is associated with COMx, complete the 
following steps:
1.
In the Device Manager tab, under Ports (COM & LPT), double-click 
on a serial port.
2.
Click on the Port Settings tab to display the serial number of the serial 
hardware and the physical port number starting at 1. For all serial 
hardware, PORT1 refers to the top port, PORT2 refers to the next port 
down, and so on.
How can I change the COM numbers of my National Instruments 
serial ports?
To name serial ports COM1, COM2, COM3, or COM4, change the base 
address of the port. To do so, refer to th
 
section earlier in this appendix.
When you change the base address, Windows Me/9x automatically 
converts it to the corresponding COM name listed in Table C-1. You do not 
need to change the IRQ setting for Windows Me/9x to change the name.