Motorola SBV6120E 用户手册

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4 Troubleshooting Tips 

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If the solutions listed in the table below do not resolve your problem, contact your service 
provider.  

Your service provider may ask for the status of the front panel lights as described in 

Power LED is off 

          - or - 

All Front Panel LEDs are off 

• 

Check that the power cord is properly plugged into the electrical wall 
outlet and the SBV6120. 

 

• 

Check that the power cord is not plugged into a switch-controlled 
outlet and that it is a live electrical outlet. 

SBV6120 cannot send or  
receive data 

• 

Check the LEDs on the front of the SBV6120. Note the first LED from 
top to bottom that is off or flashing. This LED indicates where the error 
occurred, as described in 

 

• 

POWER, RECEIVE, and SEND LEDs should always be on. 

 

• 

ONLINE LED should be on; LINK LED should be flashing. 

 

• 

If you have cable TV service, then you can determine if the cable 
system is working properly by viewing a channel on your TV. If you do 
not have cable TV service, then you must contact a cable service 
provider. If you cannot receive regular TV channels or see a picture on 
the TV, then the data and VoIP telephone services will not work; you 
will need to contact your service provider. 

    

• 

Check the coaxial cable connection on the SBV6120 and cable service 
wall outlet. Hand-tighten cable connectors, if necessary. 

 
 

• 

Check that the Ethernet cable is properly connected to the SBV6120 
and your computer. 

 

• 

Check the IP address. Follow the steps for verifying the IP address for