DISH Network 138410 用户手册

A “black box” fills almost 

all of the TV screen.

You may have turned on the Closed 

Captioned feature on the TV, and put 

that feature into Text mode.
Receiver may have captions on and 

not set to Service1.

Using the TV remote control and/or menus displayed by the TV 

(not the receiver remote control or the menus displayed by the 

receiver), turn off the closed captioned feature.
Turn off captions by pressing the MENU button, selecting System 

Setup, then Closed Caption or, reset default caption options 

using same menu.

The TV screen is all blue.

You may have connected the 

receiver to an input on the TV that is 

incorrect for the signal output from 

the receiver.

Check your TV owner’s manual for the correct TV input to use for 

the signal output from the receiver.

You were using a menu, 

and it suddenly closed.

The receiver has a time-out feature 

that closes any menu after several 

minutes of no activity. This will 

discard any changes you have made, 

but otherwise does no harm to the 

receiver.

Start over again.

In the Program Guide, 

some channels have a red 

background.

Red means that you have not bought 

the program. You must buy a 

channel before you can tune the 

receiver to it.

If you want to buy a channel, call the Customer Service Center at 

1-800-333-DISH (3474).

You try to display future 

programs in the Program 

Guide or Browse 

Banner, but find you 

cannot.

The Program Guide and Browse 

Banner can display programs 

scheduled for an extended, but not 

unlimited time beyond the present.

Try displaying the Program Guide again later. By that time, it 

may show programs for the time and date you want.

You try to display 

programs that have ended 

in the Program Guide or 

Browse Banner, but 

find you cannot.

The Program Guide and Browse 

Banner can display only programs 

that have not yet ended. These 

features cannot display a time earlier 

than the present.

Contact the program providers for details on past programs.

When you are using the 

Program Guide or 

Browse Banner, some 

channels are missing.

You may have applied a Favorite 

List other than the list named All 

Chan. 

 

You may have set up the Program 

Guide so that when the receiver is 

locked, the Guide hides adult 

channels.

 

If your setup includes a multi-dish 

switch, you may need to do the 

Check Switch procedure.

You can change the applied Favorite List while using the Program 

Guide, by pressing the remote control Guide button. You can 

choose another custom Favorite List, the All Chan list, which 

includes all the channels, or the All Sub list, which includes all 

subscribed channels. Unlock the receiver for the Program Guide 

to display adult channels.

 

Do the Check Switch procedure (see the installation instructions 

 

for details).