DISH Network 138410 用户手册

You try to apply an empty 

Favorite List. The receiver 

displays an ERROR 

message.

The receiver will not allow you to 

apply an empty list.

Choose another list to apply, or add at least one channel to the 

empty list.

A Favorite List does not 

show channels that you 

know you have added to it.

If you have set up the Program 

Guide to hide adult channels and 

the receiver is locked, the Favorite 

List will not show such channels.

Unlock the receiver for the list to show adult channels.

Someone orders a Pay-

Per-View program 

without your permission.

You may have been away from the 

receiver, and someone else used it.

Lock the purchase of Pay-Per-View programs. Remember that you 

you authorize such purchases. If you lock Pay-Per-View purchases, 

then anyone who wants to order a Pay-Per-View program must 

enter the password.

You find that you are not 

able to order a Pay-Per-

View program.

The receiver may not be connected 

to an active telephone line.

 

Your credit limit may have been 

exceeded.

You must connect the receiver to an active telephone connection at 

all times. If you install two or more receivers, you must connect 

each receiver to an active telephone connection at all times.

 

Review your Pay-Per-View purchases to check the Smart Card 

credit limit.

You find that you are not 

able to cancel a Pay-Per-

View program.

You ordered a Pay-Per-View 

program, and then decided not to 

watch it.

You cannot cancel an order for a Pay-Per-View program, whether 

it was just ordered or ordered earlier.

Your setup includes more 

than one receiver. You 

order a Pay-Per-View 

program, but it does not 

appear via all of the 

receivers.

You ordered a Pay-Per-View 

program, and want it to be available 

via all the receivers in your setup.

If you want to watch a Pay-Per-View program on TVs connected to 

up to six receivers, you must order the program for each receiver 

but you only pay for the program once.

While you are making a 

telephone call, you hear 

“clicks.”

The receiver may have tried to call the 

Customer Service Center to send Pay-

Per-View purchase information. When 

the receiver found that the telephone 

was busy, it automatically 

disconnected.

You do not have to do anything. You can always use your telephone 

line, because the receiver automatically hangs up if it finds the line is 

busy.

The receiver cannot connect 

to DISH Network.

Maybe the receiver is connected to a 

DSL (Digital Subscriber Line) phone 

line.

Install a DSL filter between the receiver and the telephone wall jack.

You pick up the telephone to 

make a call, but you do not 

hear a dial tone.

The receiver was calling the Customer 

Service Center to send Pay-Per-View 

information. When the receiver found 

that the telephone was busy, it 

automatically disconnected.

Hang up, and then pick up the telephone again to get a dial tone.

Your computer or facsimile 

(FAX) machine tries to send 

a FAX or modem 

transmission, but fails.

The receiver was calling the Customer 

Service Center to send Pay-Per-View 

information. When the receiver found 

that the telephone was busy, it 

automatically disconnected. The FAX 

or modem found that there was no dial 

tone, and cancelled the transmission.

Resend the FAX or modem transmission.