DISH Network 411 用户手册

Use these tables if you have problems using the system. Look in this section for a 
description of the problem before calling the Customer Service Center. Many problems 
arise from basic misunderstandings of how the system works, especially when you are 
just becoming familiar with it. To solve a particular problem, do the following:

Review the section in this document that relates to the problem.

If you cannot find a solution, then find the section in the following tables that relates to the 
problem.

Read the What’s Happening column until you find the problem.

Read the information in the Possible Reason column.

Try each of the suggested solutions in the What to Do column.

Sometimes resetting the receiver can fix a minor problem. To reset your receiver, press 
and hold the front panel POWER until the green indicator blinks once and the TV screen 
goes blank. Let go of the front panel POWER. It takes a few minutes for your receiver to 
reset and come back on. When you reset your receiver, your receiver downloads an 
updated Program Guide.

For more information, call the Customer Service Center at 1-800-333-DISH (3474), or see 
www.dishnetwork.com or tech.dishnetwork.com.

Note: Before calling the Customer Service Center, have ready the date of purchase and 
either your customer account number, the receiver conditional access number, or the 
receiver model number. Press the SYSTEM INFO button on the receiver’s front panel to 
display the System Information screen to find these numbers. Also, write down any error 
messages that the receiver displays on your television screen.