DISH Network 411 用户手册

Receiver does not recognize the 
External Hard Drive

•

The hard drive is not 
compatible.

•

The hard drive consists of 
more than one physical 
internal hard drive.

•

Make sure that only the external hard drive is 
attached to the USB port.  Having a USB hub 
attached to the receiver’s USB port and having 
other devices attached to this hub causes the 
receiver not to recognize the external hard 
drive.

•

Set the receiver by pressing and holding the 
POWER button on the front panel of the 
receiver with the external hard drive 
connected to see if the receiver recognizes the 
hard drive after the reset.  If not, the hard drive 
is not compatible.

Pop-up message “External 
Hard Drive size is not 
compatible.”

The size of the external hard 
drive is too small or too large.

•

Only install a USB 2.0 external hard drive.

•

The external hard drive size must be between 
50 GB and 750 GB.

Pop-up message “External 
Hard Drive cannot be connected 
to a separate DISH Network 
account.”

•

The device has been 
connected to or is 
associated with another 
account.

•

The hard drive has not been 
reformatted for the receiver.

•

An external hard drive can 
only be used on an 
authorized customer 
account.

•

The external hard drive can 
only be used on DISH 
Network accounts that are 
authorized for the DVR 
Conversion.

•

The external hard drive has to be reformatted 
before using it on a separate receiver.

•

If the external hard drive has been connected 
to a receiver on a different DISH Network 
account and is now being moved to a receiver 
not on that account, it must be reformatted 
before it can be used with this receiver.  
External hard drives cannot be moved 
between receivers on different accounts.

Pop-up message “USB hard 
drive has been used for DVR 
External Hard Disk Drive 
Storage with a different 
receiver.”

•

If the external hard drive has 
been used for other 
purposes, it needs to be 
reformatted for use with 
your receiver.

•

You cannot connect an 
external hard drive used for 
DVR External Hard Disk 
Drive Storage to a receiver 
using the DVR Conversion 
feature without reformatting 
it.

To use the hard drive with this receiver, it must be 
reformatted.  Reformatting the hard drive deletes 
any previous recordings.

I’ve already paid an activation 
fee for the DVR External Hard 
Disk Drive Storage feature and 
want to use my external hard 
drive on my ViP211, ViP211k, or 
DISH 411 receiver.

•

DISH Network DVR 
Conversion is a different 
service than DVR External 
Hard Disk Drive Storage.  
These two services have 
separate activation fees.

•

Your customer account has 
not been authorized for 
DISH Network’s DVR 
Conversion.

The DVR Conversion activation and fee are 
required before you can use the DVR 
Conversion. The DVR Conversion activation fee 
applies to all ViP211, ViP211k, and DISH 411 
receivers on the account.