HP (Hewlett-Packard) 3020 User Manual

Occasionally, media becomes jammed during a copy, scan, or fax job.

You are notified of a media jam by the Doc feeder jam Clear, Reload message that appears
on the device control panel display.

●

The ADF input tray is loaded incorrectly or is too full. See 

 for

more information.

●

The media does not meet HP specifications. See 

 for more information.

●

Input tray areas: If the page is sticking out of the input tray, try to remove it gently from the
input tray without tearing the page. If you feel resistance, see 

 for instructions.

●

Output paths: If the page is sticking out of the output bin, try to remove it gently without
tearing the page. If you feel resistance, see 

●

Intermediate location: If the page is sticking out of both the input tray and into the output
area, see 

instructions.

1. Remove the ADF input tray and open the ADF cover.

2. Remove the jam cleanout part. Using both hands, lift up on the two handles until the part

unsnaps. Rotate and lift out the cleanout part and set it aside.

ENWW

Media jams occur in the automatic document feeder (ADF)