Whirlpool 195428 User Manual

First try the solutions suggested here or visit our website at www.whirlpool.com/help  

for assistance and to possibly avoid a service call.  

F9E1 (drain pump  

system error) appears  

in display

Check plumbing for correct  

drain hose installation. Drain hose  

extends into standpipe farther than  

4.5" (114 mm). 

Check drain hose for proper installation. 
Make sure the drain hose is not kinked, pinched, or blocked. 
Remove any clogs from drain hose.
Use drain hose form and securely attach to drainpipe or tub.
Lower drain hose if the end is higher than 96" (2.4 m) above  

the floor.

F--E-- code (Washer 

problem)

System error code.

Press POWER to cancel cycle and clear the code. Then press 

POWER and select DRAIN & SPIN if there is excessive water  

in the washer. If the code appears again, call for service.

Feet may not be in contact with the 

floor and locked.

Front and rear feet must be in firm contact with floor, and washer 

must be level to operate properly. Jam nuts must be tight 

against the bottom of the cabinet.

Check floor for flexing or sagging. If flooring is uneven, a 3/4"  

(19 mm) piece of plywood under your washer will reduce sound.

See “Level the Washer” in Installation Instructions.

Load could be unbalanced  

or too large. 

Avoid tightly packing the load. Avoid washing single items.  

Balance a single item such as a rug or jacket with a few extra 

items. 

Use medium or low-speed spin for oversized, non-absorbent 

items such as comforters. Use Delicate cycle for other non-

absorbent items such as poly-filled jackets. See “Cycle Guide”.

Item or load not suitable for selected cycle. See “Cycle Guide” 

and “Using Your Washer” in this Use and Care Guide.

Vibration, rocking, or 

“walking”

Washer may not be level.

The shipping bolts are still in the back 

of the washer.

See “Remove Transport System,” in Installation Instructions.

Empty pockets before washing. Loose items such as coins  

could fall between basket and tub or may block pump.  

It may be necessary to call for service to remove items.

Fill hoses not attached tightly.

Tighten fill-hose connection. 
Make sure all four fill hose flat washers are properly seated.

Drain hose connection.

Check that the drain hose is properly secured to drainpipe or 

laundry tub.

Check household plumbing for leaks 

or clogged sink or drain.

Water can backup out of a clogged sink or drainpipe. Check all 

household plumbing for leaks (laundry tubs, drain pipe, water 

pipes, and faucets.)

Fill hose washers.

It is normal to hear metal items on clothing such as metal snaps, 

buckles, or zippers touch against the stainless steel basket.  

Objects caught in washer 

drain system.

Clicking or metallic 

noises

Gurgling or humming

It is normal to hear the pump making a humming sound with  

periodic gurgling or surging as final amounts of water are removed 

during the spin/drain cycles.

Washer may be  

draining water.

Check the following for 

proper installation:

The door will lock unlock and lock again. You will hear three 

clicks after pushing START. This is normal.

Door locking or unlocking.

Not using HE detergent or using too 

much HE detergent.

Only use HE detergent. Suds from regular detergents can 

cause leaking from the door or rear of cabinet. Always measure 

detergent and follow manufacturer’s directions based on your 

load requirements.

Water or suds leaking 

from door or rear of 

cabinet