Whirlpool 195428 User Manual

First try the solutions suggested here or visit our website at www.whirlpool.com/help  

for assistance and to possibly avoid a service call.  

Washer won’t run 

or fill, washer stops 

working

Using cycles with a lower spin speed.

Cycles with lower spin speeds remove less water than cycles 

with high spin speeds. Use the recommended cycle/speed spin 

for your garment.

Washer not loaded as recommended.

Small items may have been caught in pump.

Empty pockets and use garment bags 

for small items.

A tightly packed or unbalanced load may not allow the washer 

to spin correctly, leaving the load wetter than normal. See “Cycle 

Guide” for Load Size Recommendation for each cycle.

Washer not draining/ 

spinning, loads are  

still wet

Drain hose extends into standpipe  

farther than 4.5" (114 mm). 

Check drain hose for proper installation. Use drain hose form  

and securely attach to drainpipe or tub. Do not tape over drain 

opening. 

Not using HE detergent or using too 

much HE detergent. 

Use only HE detergent. Suds from regular detergent or using too 

much detergent can slow or stop draining or spinning. Always 

measure and follow manufacturer’s directions for your load. To 

remove extra suds, select RINSE

 

& SPIN. Do not add detergent. 

Select DRAIN & SPIN to remove any water remaining in the 

washer. The washer door will unlock at the end of the drain.

Water remaining in washer after cycle.

Door locked at end of 

wash cycle

The load may be out of balance.

Avoid washing single items. Balance a single item such as a rug 

or jacket with a few extra items. 

The drain hose is clogged, or the  

end of the drain hose more than  

96" (2.4 m) above the floor.

Lower drain hose if the end is higher than 96" (2.4 m) above the 

floor. Remove any clogs from drain hose. See “Installation  

Requirements.”

The drain hose fits too tightly in  

the standpipe, or is it taped to the 

standpipe.

The drain hose should be loose yet fit securely. Do not seal the 

drain hose with tape. The hose needs an air gap. See “Secure 

the Drain Hose.”

The drum has clothing stuck between 

spin basket and outer tub.

Rotate drum by hand to check for any binding of the spin  

basket and outer tub. Move open end drum up and down while 

holding outer tub steady and check for looseness (more than 

1/4" (6.35 mm) of movement).

If the “Add a Garment” light is lit, press START/PAUSE once. 

The door will unlock.

Door locks when cycle has started.

Door will not unlock

See the “Cycle Guide” for the available settings and options for 

each cycle.

For best performance, not all settings  

are available with each cycle, and some 

options cannot be used together. 

Desired option or 

setting does not light

Washer not loaded as recommended.

Remove several items, rearrange load evenly in drum.  

Close door and press START/PAUSE.
Do not add more than 1 or 2 additional items after cycle has 

started to avoid tightly packing or unbalancing. 

Not using HE detergent or using too 

much HE detergent.

Only use HE detergent. Suds from regular detergents can slow 

or stop the washer. Always measure detergent and following 

manufacturers directions based on your load requirements. 

To remove suds, cancel cycle. Select RINSE & SPIN. Press 

START/PAUSE. Do not add more detergent.

After any wash cycle is completed, the door must be opened 

and then closed before a new cycle can begin.

Do not add more water to the washer. 

Door not opened between cycles.

The washer door is not firmly shut.

The door must be closed during operation.