Lucent Technologies 5 User Manual

Issue 1

June 1997

Managing the System 

Page 6-63

Adding Operator Features 

6

Use this procedure to add the following operator features (available in Hybrid/PBX 
mode only):

■

For DLC and QCC: Operator Hold Timer

■

For DLC only: DLC Operator Automatic Hold

■

For QCC only:

— Hold Return

— Automatic Hold or Release

— Queue over Threshold

— Elevate Priority

— Calls-in-Queue Alert

— QCC Operator to Receive Call Types

— Call Type Queue Priority Level

— Voice Announce (Release 4.0 and later systems only)

— Message Center Operation

— Automatic or Manual Extended Call Completion

— Return Ring

— Position-Busy Backup

6

Some of the options cannot be programmed for individual operator positions but, 
rather, apply to all operator positions in the system. These are: Operator Hold 
Timer, Hold Return, Automatic Hold or Release, Extended Call Completion, 
Return Ring, Queue over Threshold, Elevate Priority, and QCC Operator to 
Receive Call Types. 

Only one Position-Busy Backup can be programmed per system.

Operator Hold Timer

10 to 255 seconds

DLC Operator Automatic Hold

Disable, Enable

Hold Return

Remain on hold, Return to QCC queue

Automatic Hold Release

Auto Hold, Auto Release

Queue over Threshold

0 to 99

Elevate Priority

0 (same priority) and 5 to 30 seconds

Calls-in-Queue Alert

Enable, Disable

QCC Operator to Receive Call Types

N/A