Lucent Technologies 5 User Manual

Issue 1

June 1997

Managing the System 

Page 6-62

Adding a QCC Operator Position 

o

If necessary, read “Queued Call Console” in the 

Feature Reference

 for 

detailed information about QCC consoles.

o

Check Form 2a for available operator-position jacks; look for the shaded 
first and fifth lines on the form.

If there are no available operator-position jacks, contact your Lucent 
Technologies representative.

o

Plan changes using the planning guidelines above; record the new values 
on the form(s).

o

Open the System Programming menu from the console or a PC with SPM.

o

If your system uses the Set Up Space numbering plan (see Form 2a), 
single-renumber the extension jack following the instructions in “Single 
Renumbering” in the “System Renumbering” section of 

System 

Programming

, Chapter 3, or the summary programming instructions below.

This task requires an idle condition: Extension Forced Idle for this 
extension jack.

o

Assign the jack, following the instructions for “QCC Operator Positions” in 
the “System Operator Positions” section of 

System Programming

, Chapter 

3, or the summary programming instructions below.

This task requires an idle condition: System Idle.

o

Assign the lines/trunks to ring at the QCC, following the instructions for 
“QCC Operator to Receive Calls” in the “Lines and Trunks” section of 

System Programming

, Chapter 4.

This task requires an idle condition: System Idle.

o

Assign the QCC queue priority level values, following the instructions in 
“QCC Queue Priority Level” in the “Lines and Trunks” section of Chapter 4 
in 

System Programming

.

o

Assign optional operator features, as desired, following the instructions in 
“Optional Operator Features” in Chapter 3 of 

System Programming

.

o

When you have finished, file the form(s) with the rest of the planning forms.

6

See the appropriate procedures in 

System Programming

 as noted in the task list 

above.