Lenovo 3000 V100 User Manual

Page of 66
v
   
Lenovo
 
hardware
 
repair
 
-
 
If
 
the
 
problem
 
is
 
determined
 
to
 
be
 
caused
 
by
 
Lenovo
 
hardware
 
under
 
warranty,
 
trained
 
service
 
personnel
 
are
 
available
 
to
 
provide
 
the
 
applicable
 
level
 
of
 
service.
 
v
   
Engineering
 
change
 
management
 
-
 
Occasionally,
 
there
 
might
 
be
 
changes
 
that
 
are
 
required
 
after
 
a
 
product
 
has
 
been
 
sold.
 
Lenovo
 
or
 
your
 
reseller,
 
if
 
authorized
 
by
 
Lenovo,
 
will
 
make
 
selected
 
Engineering
 
Changes
 
(ECs)
 
available
 
that
 
apply
 
to
 
your
 
hardware.
The
 
following
 
items
 
are
 
not
 
covered:
 
v
   
Replacement
 
or
 
use
 
of
 
parts
 
not
 
manufactured
 
for
 
or
 
by
 
Lenovo
 
or
 
nonwarranted
 
parts
Note:
  
All
 
warranted
 
parts
 
contain
 
a
 
7-character
 
identification
 
in
 
the
 
format
 
FRU
 
XXXXXXX
 
v
   
Identification
 
of
 
software
 
problem
 
sources
 
v
   
Configuration
 
of
 
BIOS
 
as
 
part
 
of
 
an
 
installation
 
or
 
upgrade
 
v
   
Changes,
 
modifications,
 
or
 
upgrades
 
to
 
device
 
drivers
 
v
   
Installation
 
and
 
maintenance
 
of
 
network
 
operating
 
systems
 
(NOS)
 
v
   
Installation
 
and
 
maintenance
 
of
 
application
 
programs
To
 
determine
 
if
 
your
 
machine
 
is
 
in
 
warranty
 
and
 
when
 
the
 
warranty
 
expires,
 
go
 
to
 
www.lenovo.com/support,
 
and
 
click
 
Warranty
,
 
then
 
follow
 
the
 
instructions
 
on
 
the
 
screen.
 
Refer
 
to
 
your
 
Lenovo
 
hardware
 
warranty
 
for
 
a
 
full
 
explanation
 
of
 
Lenovo
 
warranty
 
terms.
 
Be
 
sure
 
to
 
retain
 
your
 
proof
 
of
 
purchase
 
to
 
obtain
 
warranty
 
service.
 
If
 
possible,
 
be
 
near
 
your
 
computer
 
when
 
you
 
make
 
your
 
call
 
in
 
case
 
the
 
technical
 
assistance
 
representative
 
needs
 
to
 
help
 
you
 
resolve
 
a
 
computer
 
problem.
 
Please
 
ensure
 
that
 
you
 
have
 
downloaded
 
the
 
most
 
current
 
drivers
 
and
 
system
 
updates,
 
run
 
diagnostics,
 
and
 
recorded
 
information
 
before
 
you
 
call.
 
When
 
calling
 
for
 
technical
 
assistance,
 
please
 
have
 
the
 
following
 
information
 
available:
 
v
   
Machine
 
Type
 
and
 
Model
 
v
   
Serial
 
numbers
 
of
 
your
 
computer,
 
monitor,
 
and
 
other
 
components,
 
or
 
your
 
proof
 
of
 
purchase
 
v
   
Description
 
of
 
the
 
problem
 
v
   
Exact
 
wording
 
of
 
any
 
error
 
messages
 
v
   
Hardware
 
and
 
software
 
configuration
 
information
 
for
 
your
 
system
The
 
telephone
 
numbers
 
for
 
your
 
Customer
 
Support
 
Center
 
location
 
are
 
located
 
in
 
the
 
section
 
of
 
this
 
guide.
Note:
  
Telephone
 
numbers
 
are
 
subject
 
to
 
change
 
without
 
notice.
 
For
 
the
 
latest
 
list
 
of
 
Customer
 
Support
 
Center
 
telephone
 
numbers
 
and
 
hours
 
of
 
Getting
 
help
 
and
 
service
 
32
 
Lenovo
 
3000
 
V100
 
Service
 
and
 
Troubleshooting
 
Guide