Konica Minolta mc1690mf User Guide

Problems When Sending Faxes

8-2

If the fax cannot be sent correctly, refer to the following table, and then per-
form the indicated operation. If the fax still cannot be sent correctly, even after 
performing the described operations, contact your technical representative.

"

For details on the error messages, refer to “Error Messages on the 
Message Window” on page 8-5. For details on troubleshooting proce-
dures for document misfeeds, paper misfeeds, poor print quality, or 
empty consumables, refer to the Printer/Copier/Scanner User’s Guide 
on the Documentation CD/DVD.

The document is not 
scanned.

The document is too 
thick, too thin or too 
small.

Use the original glass to 
send the fax.

The document is 
scanned at an angle.

The document guides 
are not adjusted to the 
width of the document.

Slide the document 
guides to fit the width of 
the document.

The fax received by the 
recipient is blurry.

The document is incor-
rectly positioned.

Position the document 
correctly.

The original glass is 
dirty.

Clean the original glass.

The text in the document 
is written too faint.

Adjust the resolution.

There may be a problem 
with the telephone con-
nection.

Check the telephone 
line, and then try send-
ing the fax again.

There may be a problem 
with the recipient’s fax 
machine.

Make a copy to check 
that this machine is 
operating correctly, and 
then, if the copy was 
printed correctly, have 
the recipient check the 
condition of their fax 
machine.

The fax received by the 
recipient is blank.

The document was sent 
with the front side facing 
down (when the ADF is 
used).

Load the document to be 
faxed facing up.