Konica Minolta mc1690mf User Guide

Problems When Receiving Faxes

8-3

If the fax cannot be received correctly, refer to the following table, and then 
perform the indicated operation. If the fax still cannot be received correctly, 
even after performing the described operations, contact your technical repre-
sentative.

"

For details on the error messages, refer to “Error Messages on the 
Message Window” on page 8-5. For details on troubleshooting proce-
dures for document misfeeds, paper misfeeds, poor print quality, or 
empty toner, refer to the Printer/Copier/Scanner User’s Guide on the 
Documentation CD/DVD.

Transmission is not pos-
sible.

The transmission proce-
dure may have been 
performed incorrectly.

Check the transmission 
procedure, and then try 
sending the fax again.

The fax number may be 
wrong.

Check the fax number.

The destination in the 
favorite list, the speed 
dial destination or the 
group dial destination 
may be incorrectly pro-
grammed.

Check that the keys 
were correctly pro-
grammed.

The telephone line may 
be incorrectly con-
nected.

Check the telephone line 
connection. If it is dis-
connected, connect it.

There may be a problem 
with the recipient’s fax 
machine (such as, no 
paper or turned off).

Contact the recipient.

The received fax is 
blank.

There may be a prob-
lem with the telephone 
connection or with the 
caller’s fax machine.

Check that the machine 
can make clean copies. 
If it can, have the caller 
send the fax again.

The caller may have 
loaded the pages back-
ward.

Contact the caller.