SATO MB410i User Guide

Unit 7: Troubleshooting

MB400i/MB410i Operator Manual

PN 9001190C

Page 7-3

Light (red)

All modes

Low  battery

Battery charge 
level is low

Recharge the 
battery

Blink (red) 
every 2s

Online

Error in 
BlueTooth or 
WLAN card

Interface module 
error (Bluetooth, 
wireless LAN)

Contact a SATO 
service center

Light (red)

After Power On 1. Program 

illegal error
2. Flash Rom-
error

Flash ROM 
read/write error 
has occurred

1. Replace Flash 
ROM*
2. Retry 
downloading 
program*

Blink (green-
red) every 2s

Online

Head error

Head wiring is 
disconnected

Replace the head*

Blink (red) 
every 0.5s

Online

Cover open 
Paper End 
Sensor error

1. Cover is not 
locked
2. Cover open/
close sensor 
malfunctioning
3. Paper is not 
present
4. Wrong sensor 
level
5. Wrong sensor 
type
6. Paper skew

1. Lock the cover

2. Adjust sensor 
level*

3. Load paper

4. Adjust sensor 
level*
5. Set correct 
sensor type
6. Reload paper

Blink (green) at 
0.5s intervals

Online 
(Printing or 
receiving data)

Buffer near full

Insufficient 
space in 
Receive Buffer 
area

Stop sending data 
from the host, and 
wait until the buffer 
becomes empty.  
Resume sending 
data.

Blink (green) 
every 4s

All modes

Sleep mode

Not in error.  Low 
power 
consumption 
mode is active.

Clear the mode by 
receiving data, 
pressing a key, 
opening or closing 
the cover.