Atcom au-600 User Guide

USB Gateway 

 

The first step in troubleshooting is to read the readme.txt that appears in the USB 
Gateway program group. It contains a list of known issues for the current VoIP Agent 
version. 
 
To find out the driver version, right click on the VoIP Agent (green telephone in the 
system tray) and select About. 
 

 

 
You will see the VoIP Agent About screen below. 
 

 

 
 

If USB Gateway was working OK and suddenly stops working properly (e.g. stops 
responding to incoming rings or you cannot get a VoIP dialtone) try the following: 
 

•  Quit the VoIP Agent (right click on the green telephone in the System Tray and 

select Quit) 

•  Quit the Skype application 
•  Unplug the USB Gateway 

•  Wait 30 seconds 

•  Plug in the USB Gateway 
•  Start Skype 

•  Start the VoIP Agent