Cisco Cisco E-Mail Manager Unity Integration Option Technical References
2-9
Cisco ICM/IP Contact Center Enterprise Edition Database Schema Handbook, Release 6.0(0)
Chapter 2 Table Details
Agent_Distribution Table
Related tables:
(via AgentDeskSettingsID)
(via AgentDeskSettingsID)
Agent_Distribution Table
Each row indicates whether to send real-time and historical agent data from a specific peripheral to a
specific Distributor AW.
specific Distributor AW.
Use ICM Configuration Manager to add, update, and delete Agent_Distribution records.
WrapupDataIncomingMode
Indicates whether the agent is allowed or required
to enter wrap-up data after an inbound call:
0 = Required
1 = Optional
2 = Not allowed
to enter wrap-up data after an inbound call:
0 = Required
1 = Optional
2 = Not allowed
DBINT
NOT NULL
WrapupDataOutgoingMode
Indicates whether the agent is allowed or required
to enter wrap-up data after an outbound call:
0 = Required
1 = Optional
2 = Not allowed
to enter wrap-up data after an outbound call:
0 = Required
1 = Optional
2 = Not allowed
DBINT
NOT NULL
Table 2-6
Agent_Desk_Settings Table (continued)
Field Name
Description
Data Type
Keys and
Null Option
Null Option
Table 2-7
Agent_Distribution Table Constraints
Constraint
Field Name(s)
PK
AgentDistributionID
AK-1
PeripheralID
DistributorSiteName
DistributorSiteName
FK
AgentDistributionID
Table 2-8
Agent_Distribution Table
Field Name
Description
Data Type
Keys and
Null Option
Null Option
AgentDistributionID
A unique identifier for the agent distribution.
DBINT
PK
NOT NULL
ChangeStamp
Incremented when the record is changed in the
central database.
central database.
CHANGESTAMP
NOT NULL
DistributorSiteName
The name of the Distributor site to which agent
data is sent.
data is sent.
VNAME32
AK-1
NOT NULL