Datalogic Scanning DS4600A User Manual

TROUBLESHOOTING 

 

: 

Not possible to read 
the target barcode 
(always returns No 
Read)  

Check synchronization of reading pulse with object to read 
Is the scan line correctly positioned? 
Place barcode in the center of scan line and run TEST 
MODE (selectable by WinHost as an Operating Mode). 
If you still have trouble, check the following: 

• 

Is the reading distance within that allowed (see 

reading diagrams)? 

• 

Is the Tilt angle too large? 

• 

Is the Skew angle less than 10° (direct reflection)? 

• 

Choose the CODE tab and enable different code 

types (except Pharmacode). LENGTH = Variable 

• 

Is the Bar Code quality sufficient? 

If you had no success, try to perform the test using the 
BARCODE TEST CHART included with the product. 
 

: 

Device is not 
transmitting anything 
to the host 

• 

Is the serial cable connected? 

• 

Is the correct wiring respected? 

• 

Are serial host settings equivalent to the serial device 
setting? 

• 

If using C-BOX 100, be sure the RS485 termination 
switch is positioned to OFF. 

 

: 

Data transferred to 
the host are 
incorrect, corrupted 
or incomplete 

• 

In the WinHost program select the DATA FORMAT 
tab and check for values of HEADER, TERMINATOR, 
SEPARATOR, FILL CHARACTERS 

• 

Also check the CODE FIELD LENGTH value 

• 

Are the COM port parameters correctly assigned? 

 

: 

Always returns the 
Reader Failure 
Character (<BEL> 
char as default) 

• 

Contact your local Datalogic office or Datalogic 
Partner or ARC, because either a Motor or Laser 
failure has occurred. 

• 

Note the exact model and Serial Number of the device 

 

• 

The device’s serial number is printed on a label that is 
affixed to the body of the reader. 

• 

Serial numbers consist of 9 characters: one letter, 2 
numbers, and another letter followed by 5 numbers.