Senseo HD7864/11 Data Sheet

Problem

Cause

Solution

The pod(s) may 

not have been 

placed in the pod 

holder properly.

Place the coffee pod(s) properly in the 

centre of the pod holder, to prevent 

water from escaping along the edge of 

the pod(s). When you use two coffee 

pods on top of each other, make sure 

that the convex sides of both pods point 

downwards and press the pods lightly 

into the pod holder. Make sure that the 

coffee in the pod is distributed evenly.

You may have 

used the same 

pod twice.

Place a new pod in the pod holder to 

brew a fresh cup of coffee.

Perhaps you need 

a different flavour.

If you prefer a more robust flavour, 

Senseo

®

 coffee pods with a stronger 

blend are available.

HD7864: Perhaps 

the strength 

select switch is 

set to mild coffee.

Set the strength select switch to 

strong coffee.

The coffee is 

too strong.

Perhaps you need 

a different flavour.

If you prefer a milder flavour, Senseo

®

 

coffee pods with a milder blend are 

available.

HD7864: Perhaps 

the strength 

select switch is 

set to strong 

coffee.

Set the strength select switch to mild 

coffee.

Water 

leaks from 

the coffee 

machine.

You have not 

closed the lid 

properly.

Close the lid properly and lock the 

lever.

You overfilled the 

water reservoir.

Do not fill the water reservoir beyond 

MAX level.

The sieve in the 

centre of the pod 

holder may be 

clogged.

Check the pod holder. If the sieve is 

clogged, use a washing-up brush to un-

clog the sieve. If you cannot clean it prop-

erly with the washing-up brush, put the 

pod holder in the machine and descale 

the machine (see chapter ‘Descaling’).

The sealing ring 

may be stuck 

under the edge 

of the distribution 

disc.

Check if the sealing ring is stuck under 

the edge of the distribution disc. If it is, 

pull it out from under the distribution 

disc carefully.

The machine has 

been stored in a 

room that was 

not frost-free.

Contact the Philips Consumer Care 

Centre in your country

Water drops 

on the worktop 

may be the result 

of placing the 

water reservoir 

or removing and 

removing used 

pod(s).

Check if the water drops on the 

worktop are not the result of placing 

or removing the water reservoir or 

removing used coffee pods. Make sure 

that you do not remove the water 

reservoir when the coffee machine 

is heating up. This may cause water 

that normally ends up in the water 

reservoir to leak out of the machine.
In all other cases, contact the Philips 

Consumer Care Centre in your country.

Flushing Flush the machine before you brew the first cup of coffee or if 

you have not used it for one day. The machine switches off automatically. 

Height-adjustable drip tray You can adjust the height of the drip tray to 

the height of your coffee cup. 

Strength select (HD7864) You can choose between strong coffee and 

mild coffee. 

Cleaning Never use scouring pads, abrasive cleaning agents or aggressive 

liquids such as petrol or acetone to clean the appliance. 

Problem

Cause

Solution

I got no or 

very little 

coffee when 

I used the 

machine for 

the first time.

You did not flush 

the machine 

before first use.

Flush the machine before first use. 

When the machine has emptied a 

complete water reservoir, you can 

start to make a new coffee.

The light 

in the on/

off button 

flashes 

slowly.

The machine is 

heating up.

If this takes longer than two minutes, 

contact the Philips Consumer Care 

Centre in your country.

The light 

in the on/

off button 

flashes 

quickly.

There is not 

enough water 

in the water 

reservoir.

Fill the water reservoir and make 

sure you place the water reservoir 

properly into the machine.

The float in the 

water reservoir 

may be stuck.

Empty the water reservoir and shake 

it a few times to release the float. 

Clean the water reservoir with hot 

water and some washing-up liquid or 

in the dishwasher.
If these solutions do not solve the 

problem, contact the Philips consumer 

Care Centre in your country.

The coffee 

is not hot 

enough.

You have used 

the machine for 

a longer period 

without descaling.

Perform the descaling procedure as 

described in chapter CALC.

The coffee 

temperature 

in the cup 

decreases 

quickly.

Do not use cups 

that are too large 

or have thick 

walls.

Use thin-walled cups. Thin-walled cups 

absorb less heat from the coffee than 

thick-walled cups.

You can preheat the coffee machine 

and cup by brewing a cup of hot water 

first without placing a coffee pod in the 

pod holder.

I cannot 

open the lid.

A temporary 

vacuum has 

developed under 

the lid.

Switch off the coffee machine. Pull up 

the lever and wait 24 hours before 

you open the lid. You may need to use 

some force. Always make sure the pod 

holders are clean and the sieve is not 

clogged to prevent vacuum.

The coffee 

machine 

produces 

less coffee 

than before.

Perhaps the sieve 

in the centre of 

the pod holder is 

clogged.

If the sieve is clogged, use a washing-

up brush to unclog the sieve. If you 

cannot unclog it properly with the 

washing-up brush, put the pod holder 

in the machine and descale the 

machine. Descale the machine  

(see chapter CALC).

HD7864: Perhaps 

the strength 

select switch is 

set to strong 

coffee.

Set the switch to mild coffee to get a 

normal amount of coffee.

I cannot 

close the lid 

properly.

Perhaps a used 

coffee pod is 

sticking to the 

water distribution 

disc.

If this is the case, remove the used pod.

The coffee 

is not strong 

enough.

You may not 

have used the 

right number 

of pods or may 

have pressed the 

wrong button.

Use 1 pod in combination with the 

1-cup pod holder and the 1-cup 

button. Use 2 pods in combination 

with the 2-cup pod holder and the 

2-cup button.