Pertech A470 User Manual

Page of 36
A470 Users Guide
Pertech® 2006
20
Trouble Shooting Other Issues
Fault Mode
The printer will enter a Fault Mode and will not operate when certain failure conditions are en-
countered.  Confirmation of this condition can be accomplished by the host on the DTR (pin 8) 
or status with an RS-232 interface, or on the printer fault line (pin 15) for the parallel interface.
A Printer in Fault Mode will not feed paper when the paper advance button on the top 
cover is depressed nor will it execute commands other the Reset <ESC><NUL> or Status 
<ESC><ENQ>. A parallel printer may indicate a fault when roll paper is low or out but is not in 
Fault Mode. Make sure the roll paper is present when conducting this test if DIP switches A1,A2, 
& A3 are closed ( parallel Interface selected) and switch A8 is Open (Fault On Low Paper).
The  color  of  the  LEFT  LED  on  the  front  panel  of  the 
printer will change from Green to Red if a fault condition 
is encountered.  Depressing the paper feed button on 
the printer cover will cause the printer to enter diagnos-
tic mode.  This will cause the LED to flash a 3 bit code 
to define the specific reason the printer entered Fault 
Mode.  The error code is followed by a delay before be-
ing repeated.  The diagnostic code will toggle the DTR 
line and flash the Red LED if the RS-232 interface is se-
lected. It  will toggle the Fault- line and flash the green 
LED if the parallel interface is selected. 
Error code
Diagnosed failure
● ● ▬
Short
Short
Long
No motor sensor signal
● ▬ ●
Short
Long
Short
Ram test failure
● ▬ ▬
Short
Long
Long
Firmware Error
▬ ● ●
Long
Short
Short
No margin sensor signal
▬ ▬ ▬
Long
Long
Long
Head drive motor stalled
STATUS
SLIP
STATUS
SLIP
The printer will remain in FAULT Mode until the power is cycled or the printer is reset with the 
<ESC> <NUL> command. 
POWER   LOW 
 
PAPER