Pertech A470 User Manual

Page of 36
A470 Users Guide
Pertech® 2006
21
Getting Service and Technical Support
Service
You can rely on Pertech for fast turnaround, flexibility, and a highly trained and dedicated staff to 
return your equipment back in first class working order. As part of Pertech, we are very familiar 
with all Pertech printers. This affiliation gives us the technical and production capabilities, as 
well as the financial resources and materials access, to provide product quality unequaled in 
the industry
Pertech provides Technical Support for this product by calling 307-856-4821 between the 
hours of 8AM to 5PM Monday through Friday MST, or by submitting a Support Inquiry at the 
Pertech web site. www.pertechresources.com under the service/support section.
The Model Number, Revision, Date, and Serial Number can be located on the Label attached 
on the inside of the printer behind the paper roll. Please have this information available when 
you contact Pertech.
Technical Support
Maintenance Agreement
To keep your Pertech Product in top working order, we recommend the Pertech Maintenance 
Agreement  program.  This  service  provides  cleaning  and  upgrading  for  most  of  the  printer 
products we manufacture and service. Once per year, or whenever necessary, we give your 
units the once over for routine maintenance, cleaning and applicable upgrades. The units are 
disassembled, print heads cleaned, firmware upgraded, necessary parts replaced, and then 
returned  to  you  for  another  year  of  flawless  use.  Contact  your  Pertech  Representative  for 
details on this and other available service and extended warranty programs. 
 MODEL   477100001E
 REV  
X.XX
 DATE 
XXXX
 SERIAL  XX XX XXXX