Lucent Technologies Release 3 Version 8 User Manual
Database Items and Calculations
CentreVu® CMS R3V8 Database Items and Calculations
Database Items
2-137
Agent tables
The current number of calls for any split/skill on hold at the agent’s
station. ONHOLD includes ACDONHOLD. For Generic 3 switches,
ONHOLD includes all calls.
station. ONHOLD includes ACDONHOLD. For Generic 3 switches,
ONHOLD includes all calls.
This is a status item.
ORIGHOLDTIME
2
Database tables
2
The ORIGHOLDTIME item appears in the following database tables:
Call record tables
The total time the call was put on hold by the originating agent. Requires
the
the
DEFINITY ECS R6 and later.
ORIGIN (real-
time)
time)
2
Database tables
2
The ORIGIN (real-time) item appears in the following database tables:
Agent tables
The outbound call origination for the call the agent is currently talking on
for any split/skill. Valid values for ORIGIN are blank, PHONE, and
KEYBOARD (adjunct-dialed).
for any split/skill. Valid values for ORIGIN are blank, PHONE, and
KEYBOARD (adjunct-dialed).
This is a status item.
ORIGLOCID
2
Database tables
2
The ORIGLOCID item appears in the following database tables:
Call record tables
The location ID of the agent originating the call.