Lucent Technologies 555-661-150 User Manual
MERLIN LEGEND Communications System Release 6.1
Network Reference
Network Reference
555-661-150
Issue 1
August 1998
New Features and Enhancements
Page xviii
Release 6.1 Enhancements (August 1998)
PRI Switch Type Test
0
A new maintenance test, the PRI Switch Type Test, has been created to allow
Lucent Technologies technicians or authorized dealers to automatically determine
if each end of the PRI tandem trunks has been programmed correctly.
Lucent Technologies technicians or authorized dealers to automatically determine
if each end of the PRI tandem trunks has been programmed correctly.
Service Observing
0
Service Observing allows one extension to listen in on (observe) a call at another
extension. A typical application of this feature is that of a Customer Service
supervisor observing how a Customer Service representative handles calls.
extension. A typical application of this feature is that of a Customer Service
supervisor observing how a Customer Service representative handles calls.
The Service Observing group can consist of from one extension to all extensions
in the system, including other Service Observers. Up to 16 Service Observing
groups can be programmed. The Service Observer and the observed extension
must be on the same system.
in the system, including other Service Observers. Up to 16 Service Observing
groups can be programmed. The Service Observer and the observed extension
must be on the same system.
The observer activates Service Observing either by pressing a Service Observing
button and then dialing an extension number or by pressing a DSS or Auto
Intercom button. The Service Observer must use an MLX telephone to observe an
extension; the telephone at the observed extension can be of any type.
button and then dialing an extension number or by pressing a DSS or Auto
Intercom button. The Service Observer must use an MLX telephone to observe an
extension; the telephone at the observed extension can be of any type.
A warning tone that alerts the observer, the observed extension, and the caller
that Service Observing is occurring can be set to On or Off through System
Programming. The factory setting is On.
that Service Observing is occurring can be set to On or Off through System
Programming. The factory setting is On.
Win SPM
0
The System Programming and Maintenance (SPM) software is now available in a
Windows format called
Windows format called
Win SPM. For Release 6.1 and later systems, Win SPM
provides a graphical user interface (GUI) for those tasks must commonly
performed by the system manager. Pictorial representations of system
components, such as modules and their vintages and the creation of MLX
telephone button labels, appear on Win SPM. Win SPM also provides a DOS-
emulator mode to program tasks not currently supported by the GUI and to
program a MERLIN LEGEND system of Release 6.0 or earlier. Win SPM is
available on CD-ROM and is supported in Windows 95
performed by the system manager. Pictorial representations of system
components, such as modules and their vintages and the creation of MLX
telephone button labels, appear on Win SPM. Win SPM also provides a DOS-
emulator mode to program tasks not currently supported by the GUI and to
program a MERLIN LEGEND system of Release 6.0 or earlier. Win SPM is
available on CD-ROM and is supported in Windows 95
,
Windows NT, and
Windows 98.
Windows NT Driver
0
Now available is the MERLIN LEGEND Windows NT PBX driver. When coupled
with the CentreVU Telephony Services application, the driver provides true server-
based Computer Telephony Integration (CTI). The new driver requires a MERLIN
LEGEND system of Release 5.0 or later and servers and PCs that support the
applications.
with the CentreVU Telephony Services application, the driver provides true server-
based Computer Telephony Integration (CTI). The new driver requires a MERLIN
LEGEND system of Release 5.0 or later and servers and PCs that support the
applications.