Lucent Technologies 4.1 User Manual

Call reporting (often referred to as Station Message Detail Recording or SMDR)
provides detailed tracking of telephone usage in a printed report. This System
Programming procedure allows you to indicate whether or not you want to

include a Talk field on call reports. The Talk field records talk time for all

incoming outside calls.

For Automatic System Answer and Direct Extension Dial calls, talk time does not
include the time during which the greeting plays or the time that the caller
spends waiting for someone to answer the call.

For all other calls, talk time is the same as call duration.

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Talk time is most helpful for Automatic System Answer or Direct
Extension Dial calls.

You can use SMDR Record Type (#608) to specify the type of calls to be
included on call reports.

You can use SMDR Output Format (#610) to identify whether a maximum of
15 digits or 24 digits is printed for dialed numbers on the call report.

When you change this feature to Active, the next call record that prints

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includes talk time as the last field on the call report. To print a new header,
use SMDR Top of Page (#609).

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This feature requires special hardware and/or software. For more
information, see “Call Reporting Devices (SMDR)” in Chapter 4.

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If talk time is set to Active and SMDR Output Format (#610) is set to 24
digits, the combined length of the fields for call record will be greater than
the 80 characters supported by most printers. If call records wrap around to
the next line, reduce the font size or increase the characters-per-inch setting
for the printer. If necessary, change the ouput format back to 15 digits.

1 = Active
2 = Not Active   

✔

To include the Talk field on call reports:

1.

Press [

] [

] [

] [

] [

] [

] [

] [

] [

].

2.

Press [

] until the appropriate value displays.

3.

Select another procedure or exit programming mode.

SMDR Talk Time (#611)