Lucent Technologies 4.1 User Manual

Call reporting (often referred to as Station Message Detail Recording or SMDR)
provides detailed tracking of telephone usage in a printed report. This System
Programming procedure allows you to specify whether a maximum of 15 digits
or 24 digits is printed for dialed numbers in the Number field on the call report.

The longer field is useful for businesses, such as law offices and hotels, that

need to record many digits for outgoing calls for billing purposes.

Before changing to 24 digits, check the documentation for your call accounting
device to verify that 24 digit output is supported.

■

■

■

You can use SMDR Record Type (#608) to specify the type of calls to be

included on call reports.

When you change the output format, the length of the Number field is
adjusted for the next call record that prints. To print a new header, use
SMDR Top of Page (#609).

If you use Automatic System Answer or Direct Extension Dial, you may
want to set SMDR Talk Time (#611) to Active to print on call reports the time

a user spends on an incoming outside call—from the time the user answers

the call to the time the call is disconnected from the system.

■

■

This feature requires special hardware and/or software. For more
information, see “Call Reporting Devices (SMDR)” in Chapter 4.

If the output format is set to 15 digits and a “?” prints as the last digit of a

dialed number on a call report (indicating that the digits dialed exceed the

15 digits the Number field can hold), you may want to change the output
format to 24 digits.

If the output format is set to 24 digits and SMDR Talk Time (#611) is set to

■

Active, the combined length of the fields for a call record will be greater than
the 80 characters supported by most printers. If call records wrap around to
the next line, reduce the font size or increase the characters-per-inch setting
for the printer. If necessary, change the ouput format back to 15 digits.

1 = 15 Digits   

✔

2 = 24 Digits

To change the maximum number of digits for dialed numbers that can print on

call reports:

1.

Press [

] [

] [

] [

] [

] [

] [

] [

] [

].

2.

Press [

] until the appropriate value displays.

3.

Select another procedure or exit programming mode.

SMDR Output Format (#610)