Lucent Technologies 4.1 User Manual
Zeroes Print in Station or Duration Field on
SMDR Printout
Possible Cause: If zeroes print in the Station field, a caller is hanging up before someone
answers the call. If zeroes print in the Duration field, the user is attempting to answer a call
but disconnecting it inadvertently.
answers the call. If zeroes print in the Duration field, the user is attempting to answer a call
but disconnecting it inadvertently.
What to do: If zeroes print in the Station field frequently, you may want to observe how long
calls are ringing before they are answered. If zeroes print in the Duration field, instruct the
user at the extension answering the call to press the button corresponding to a ringing line
and speak to the caller without pressing any other button.
calls are ringing before they are answered. If zeroes print in the Duration field, instruct the
user at the extension answering the call to press the button corresponding to a ringing line
and speak to the caller without pressing any other button.
System Problems
Call Rings Continuously; When Answered, No
One At Other End
Possible Cause: Automatic System Answer or Direct Extension Dial is used on a system
that does not support far end disconnect.
that does not support far end disconnect.
What to do: Call your local phone company and find out whether they support far end
disconnect. If the local phone company does not support far end disconnect, you should
not set the Automatic System Answer Mode (#121) to either Hold or Ring and you should
not use the Direct Extension Dial feature. If the local phone company supports far end
disconnect but the problem still occurs, call the hotline.*
disconnect. If the local phone company does not support far end disconnect, you should
not set the Automatic System Answer Mode (#121) to either Hold or Ring and you should
not use the Direct Extension Dial feature. If the local phone company supports far end
disconnect but the problem still occurs, call the hotline.*
Calls on Hold Are Disconnected
Possible Cause: Hold Disconnect Time setting is too short.
What to do: Change Hold Disconnect Time (#203) from Short to Long.
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If calls on hold no longer disconnect, the problem is solved.
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If calls on hold still get disconnected, or the Hold Disconnect Time already was set to
Long, call the hotline.*
Calls on Automatic System Answer Lines Are
Disconnected
Disconnected
Possible Cause: Automatic System Answer Mode is set to Disconnect.
What to do: Change Automatic System Answer Mode (#121) from Disconnect to either
Hold or Ring.
Hold or Ring.
■
If calls on Automatic System Answer lines no longer disconnect, the problem is
solved.
■
If calls on Automatic System Answer lines still get disconnected, or the Automatic
System Answer Mode already was set to Hold or Ring, call the hotline.*
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In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your
Lucent Technologies Representative or local Authorized Dealer.
Troubleshooting
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