Lucent Technologies 4.1 User Manual

Possible Cause 1: Hold Disconnect Time setting is too long.

What to do: Change Hold Disconnect Time (#203) from Long to Short.

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If abandoned calls on hold are disconnected, the problem is solved.

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If abandoned calls on hold still do not disconnect, or if the Hold Disconnect Time was
already Short, go to Possible Cause 2.

Possible Cause 2: Local phone company does not send hold release signal.

What to do: Call your local phone company and find out whether they send a hold release
signal. If the local phone company does not send a hold release signal, or if they do but
the problem still occurs, call the hotline.*

Possible Cause 1: Control unit is not receiving power.

What to do: Make sure the control unit’s power cord is plugged securely into the wall
outlet. Also make sure the main circuit breaker or the on/off switch (see Figure 1-1 in
Chapter 1) is in the “ON” position.

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If the green LEDs on the modules are lit and the trouble is gone, the problem is
corrected.

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If the green LEDs on the modules are lit but the trouble remains, call the hotline.*

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If the green LEDs on the modules are out, go to Possible Cause 2.

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If any green LEDs on the modules are flashing, call the hotline.*

Possible Cause 2: The power outlet is faulty.

What to do: Test the outlet by plugging in an appliance, like a lamp or radio.

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If the appliance does not work, the outlet is faulty. If possible, plug the control unit
into a different outlet. Then check the fuse box or call an electrician.

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If the appliance works, go to Possible Cause 3.

Possible Cause 3: Control unit fuse is blown.

What to do: Using the on/off switch, turn the control unit on and off several times. If the
green LEDs on the modules are still out, call the hotline.*

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In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your
Lucent Technologies Representative or local Authorized Dealer.

Troubleshooting