Lucent Technologies 4.1 User Manual

If you want to program backup answering features to assist the receptionist in
handling calls, consider the following features:

Automatic System Answer. Useful during peak calling periods to

answer outside calls while the receptionist is busy on other calls. When
activated, this feature answers incoming calls after a specified number of
rings and plays a customized greeting. Then, depending on how

Automatic System Answer Mode (#121) is programmed, the system

either:

– places the call on hold at extension 10 (the light next to the line button

winks green at extension 10 and winks red at all other extensions that
have the line); the outside caller hears music on hold, if it is available.

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– continues to ring all extensions that have access to the line (the green

light next to the line button at those extensions flash); the outside
caller hears music on hold, if it is available.

– disconnects the call.

The first two options provide audible and/or visual indication of
incoming calls waiting to be answered.

The third option is not applicable as a backup answering feature;
however, it is useful for making brief announcements such as
temporary closings or hours of business.

Direct Extension Dial. Useful for routing outside callers directly to a

specific extension or Hunt Group. When activated, this feature answers

incoming calls after a specified number of rings and plays a customized
message prompting the caller to dial the digits of the designated

extension or hunt group.

Call Forwarding/Call Follow-Me. Useful when a receptionist leaves the

desk for any period of time. Calls can be forwarded to a backup
answering extension.

Alternatively, you can install a voice messaging system to provide an automated
backup answering position. Useful when the receptionist is busy on calls, away
from the desk, or at night, the voice messaging system answers incoming calls
after a specified number of rings, plays a customized greeting, requests callers
to enter an extension number, and transfers the caller to the appropriate
extension. If no one answers at the destination extension, the caller can leave a

personal message in that extension’s mailbox.

following programmed buttons in addition to some other system features:

Extension Numbers. Auto Dial buttons are programmed for extensions

11 through 24. The receptionist can use these buttons to dial or transfer
calls to the extensions with one touch. In addition, the lights of these Auto
Dial buttons show the status of the extension, so the receptionist can tell
whether the phone at the extension is idle (no lights on), busy (red on),
calling the receptionist (green flash), sending coverage calls to or
manually signaling the receptionist (green flutter), or ringing back after
the receptionist transferred a call (green flutter).

Programming