Manuale UtenteSommarioContents3Introduction5Organisation5Action/Response6Related Documents/Media7The Grand Tour 19ACD Group Supervisor9Buttons11Fixed Buttons11Flexible Buttons12Directory Number [DN] Buttons13Soft Keys13Features 215Feature Interaction16Agent Telephone Status17Agent Assistance18Logging In/Out19Supervisor Log In/Out19Agent Log In/Out20Agent/Queue Status21Call Monitoring24End of ACD Shift26New Shift26Night Transfer27Night Transfer Lock28Reset Queue Alarm29Supervisor Auto Log In30Transfer to ACD Group30Appendix A31Access Codes31Notes to Users33Index39Dimensioni: 608 KBPagine: 41Language: EnglishApri il manuale
Manuale UtenteSommarioACD Group Supervisor1Buttons3Fixed Buttons3Flexible Buttons4Directory Number [DN] Buttons5Soft Keys5Feature Interaction8Agent Telephone Status9Agent Assistance10Logging In/Out11Supervisor Log In/Out11Agent Log In/Out12Agent/Queue Status13Call Monitoring16End of ACD Shift18New Shift18Night Transfer19Night Transfer Lock20Reset Queue Alarm21Supervisor Auto Log In22Transfer to ACD Group22Appendix C23Access Codes23Notes to Users25Index31Dimensioni: 447 KBPagine: 41Language: EnglishApri il manuale