2WIRE 3801HGV Manual Do Utilizador

VoIP Issues

110

HomePortal 3801HGV Gateway User Guide

Troubleshooting 3801HGV Gateway

VoIP Issues

The following table provides information to troubleshoot VoIP issues:

Home PNA Issues

The following table provides information to troubleshoot Home PNA issues:

No WIRELESS light

LAN clients are not connected 

to the gateway through the 

wireless interface

Ensure that at least one LAN client is connected to the 

wireless connection of the gateway.

Wireless Interface is disabled

Select the Enable Wireless Interface check box from 

Settings > LAN > Wireless.

Internet is not accessible but 

user interface of the gateway 

is accessible

Inadequate connectivity

Check the physical connectivity of the RJ11 cable to the 

phone line port of the gateway device. Try using a 

different cable.

Incorrect broadband settings

• Check the connectivity status of Internet and DSL Link 

on the user interface by navigating to Settings > 

• Restart the gateway to refresh the broadband 

connection

Incorrect LAN computer 

settings

Ensure that the correct settings are configured on the 

LAN computer.

No HOME PNA light

Inadequate connectivity

Check the COAX cable connection on the CABLE port 

of the gateway and the COAX adapter and make sure 

that it is securely seated in both ports.

Home PNA networking is 

disabled

Select the HomePNA Networking check box from 

Settings > LAN > Wired Interfaces.

No VOICE 1 and VOICE 2 

lights

Inadequate connectivity

Check the RJ-14 cable connection from the gateway to 

the phone port(s) and make sure that it is securely 

seated in both ports.

No VoIP service

VoIP services are not 

subscribed

• Check your line status. Navigate to Services > Voice > 

• Call for VoIP service

No dial tone

Service is down

Check your line status. Navigate to Services > Voice > 

Status.

Verify if the phone is in the Active mode:
• If yes, click Ring Now to test the ring tone
• If the phone does not ring, check that the RJ-11 is 

securely connected to the phone port

• If the issue persists, call the service provider

No HOME PNA service

HOME PNA service is not 

activated

Check with your ISP for activating IPTV services.